An Apprenticeship is a real job with training, so you can earn while you learn and gain a nationally recognised qualification. Many employers keep their apprentices as permanent staff after they complete their training.
What does the Customer Services Apprenticeship teach?
This is suitable for anyone who is interested in starting or developing their career in a customer service role. The role will involve talking and listening to people, answering questions and helping to sort out queries and complaints. It could involve working in any number of jobs across all sectors. However, most customer service apprentices will be working in retail, financial services, call centres or in the NHS.
Customer service is all about going the extra mile for customers and creating a win-win for both customer and the business.
Roles vary across sectors but most will involve striving for excellent levels of service and communicating with customers in a professional, pleasant way.
Customer service is a great environment to develop those skills that are easily transferable to roles in other departments such as exceptional communication skills, working to deadline and maintaining clear and accurate records.
This is suitable for anyone who is interested in starting or developing their career in a customer service role. The role will involve talking and listening to people, answering questions and helping to sort out queries and complaints. It could involve working in any number of jobs across all sectors. However, most customer service apprentices will be working in retail, financial services, call centres or in the NHS.
Customer service is all about going the extra mile for customers and creating a win-win for both customer and the business.
Roles vary across sectors but most will involve striving for excellent levels of service and communicating with customers in a professional, pleasant way.
Customer service is a great environment to develop those skills that are easily transferable to roles in other departments such as exceptional communication skills, working to deadline and maintaining clear and accurate records.
Course Guides
Download course guides for full details about the apprenticeship.
Read more about relevant roles in Customer Service on the Institute for Apprenticeships & Technical Information website:
Customer Service Practitioner – Level 2
Customer Service Specialist - Level 3
How much does an apprenticeship cost?
Most apprenticeships are funded by the government but there is also the option of a student loan for those that aren’t.
Customer Service Practitioner – Level 2
Customer Service Specialist - Level 3
How much does an apprenticeship cost?
Most apprenticeships are funded by the government but there is also the option of a student loan for those that aren’t.
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Download a copy of our Apprenticeship Guide for Learners brochure. |
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