Customer Service
An Apprenticeship is a real job with training, so you can earn while you learn and gain a nationally recognised qualification. Many employers keep their apprentices as permanent staff after they complete their training.
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What does the Customer Services Apprenticeship teach?
This is suitable for anyone who is interested in starting or developing their career in a customer service role. The role will involve talking and listening to people, answering questions and helping to sort out queries and complaints. It could involve working in any number of jobs across all sectors. However, most customer service apprentices will be working in retail, financial services, call centres or in the NHS.
Customer service is all about going the extra mile for customers and creating a win-win for both customer and the business.
Roles vary across sectors but most will involve striving for excellent levels of service and communicating with customers in a professional, pleasant way.
Customer service is a great environment to develop those skills that are easily transferable to roles in other departments such as exceptional communication skills, working to deadline and maintaining clear and accurate records.
Read more about relevant roles in Customer Service on the Institute for Apprenticeships & Technical Information website:
Customer Service Practitioner – Level 2
Customer Service Specialist - Level 3
Course Guides
Download a course guide for full details about the qualification.
How much does an apprenticeship cost?
Most apprenticeships are funded by the government but there is also the option of a student loan for those that aren’t.
This is suitable for anyone who is interested in starting or developing their career in a customer service role. The role will involve talking and listening to people, answering questions and helping to sort out queries and complaints. It could involve working in any number of jobs across all sectors. However, most customer service apprentices will be working in retail, financial services, call centres or in the NHS.
Customer service is all about going the extra mile for customers and creating a win-win for both customer and the business.
Roles vary across sectors but most will involve striving for excellent levels of service and communicating with customers in a professional, pleasant way.
Customer service is a great environment to develop those skills that are easily transferable to roles in other departments such as exceptional communication skills, working to deadline and maintaining clear and accurate records.
Read more about relevant roles in Customer Service on the Institute for Apprenticeships & Technical Information website:
Customer Service Practitioner – Level 2
Customer Service Specialist - Level 3
Course Guides
Download a course guide for full details about the qualification.
How much does an apprenticeship cost?
Most apprenticeships are funded by the government but there is also the option of a student loan for those that aren’t.
Employers
Contact us to find out about how recruiting or training an apprentice in this area can help support your business.
Contact us to find out about how recruiting or training an apprentice in this area can help support your business.
Learners
Want to find out if a Customer Service apprenticeship is right for you? We’d love to hear from you.
Ready to apply for an apprenticeship in this area? Please complete our application form.
Find out more about current Apprenticeship vacancies in this and other subjects.
Want to find out if a Customer Service apprenticeship is right for you? We’d love to hear from you.
Ready to apply for an apprenticeship in this area? Please complete our application form.
Find out more about current Apprenticeship vacancies in this and other subjects.
