Access Training (East Midlands) Ltd
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​​An Apprenticeship is a real job with training, so you can earn while you learn and gain a nationally recognised qualification. Many employers keep their apprentices as permanent staff after they complete their training.
What does the Customer Services Apprenticeship teach? 

This is suitable for anyone who is interested in starting or developing their career in a customer service role. The role will involve talking and listening to people, answering questions and helping to sort out queries and complaints. It could involve working in any number of jobs across all sectors. However, most customer service apprentices will be working in retail, financial services, call centres or in the NHS.
 
Customer service is all about going the extra mile for customers and creating a win-win for both customer and the business.
 
Roles vary across sectors but most will involve striving for excellent levels of service and communicating with customers in a professional, pleasant way.
 
Customer service is a great environment to develop those skills that are easily transferable to roles in other departments such as exceptional communication skills, working to deadline and maintaining clear and accurate records.

Course Guides

Download course guides for full details about the apprenticeship.
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Customer Service Practitioner Apprenticeship (Level 2)

find out more >>
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Customer Service Specialist (Level 3)
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Find out more >>
​Read more about relevant roles in Customer Service on the Institute for Apprenticeships & Technical Information website:
Customer Service Practitioner – Level 2
Customer Service Specialist - Level 3

How much does an apprenticeship cost?
Most apprenticeships are funded by the government but there is also the option of a student loan for those that aren’t.

How to apply

You can contact our engagement team or complete an application form and we will be in touch. 
get in touch >>

Search vacancies

View our current apprenticeship vacancies.

Employers

Contact us to find out about how recruiting or training an apprentice can help support your business. 
[email protected] • 0330 002 6266
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Cawley House, 96 Cliff Road, Nottingham NG1 1GW
Copyright © 2024 Access Training (East Midlands) Ltd, 149 – 155 Canal Street, Nottingham NG1 7HR
Company Registration No: 5398372
  • Home
  • About
    • Our Purpose and Values
    • Meet the Team
    • Meet the Board
    • Careers at Access Training
    • Location
    • Policies
    • Sustainability and Access Training
  • News and Views
  • Employers
  • Learners
    • Learning with Access
    • Apprenticeships for Learners >
      • Business Administration
      • Early Years
      • Customer Service
      • Adult Care
      • Healthcare
      • Learning and Skills Mentor Apprenticeship
      • Housing Qualifications
      • Property Maintenance Operative
      • Teaching Assistant
      • Team Leader
    • Success Stories
    • Apprenticeships Vacancies
    • Full-Time Courses
    • Functional Skills
    • Access Works Courses
    • Advanced Learning Loans
    • Learner Zone
  • FAQs
  • Contact Us
    • Contact Us
    • Application Form
  • DBS Checks
  • Parents
  • Useful Links