An apprenticeship provider who understands Housing
10th December 2019
Recruiting and retaining only the best candidates presents an ongoing challenge for any social housing provider. It’s a challenge that Access Training has been supporting housing associations with for some 35 years.
Perhaps it’s being co-owned by Futures Housing Group and Nottingham Community Housing Association that makes Access Training an apprenticeship provider of choice for the Housing sector. Or it could be our learner achievement rates that are consistently higher than the national average, our free recruitment service or our flexible delivery model.
We’ve recently embarked on a client feedback programme where we interview clients to find out why they continue to entrust their apprenticeship programmes year on year to Access.
Its first interviewee was Steffan Beange, Customer Experience Team Leader at emh group, which owns and manages around 20,000 properties in 40 local authority areas across the East Midlands.
Steffan describes emh group’s most recent project with Access:
“As part of our commitment to leadership development and training, we selected a third of our Customer Services department for accelerated learning. Using our Apprenticeship Levy monies seemed a perfect vehicle to fund this training but we needed a schedule that would suit our working environment.
“In scaling up our apprenticeships, our L&D team first undertook an analysis of local providers. Access was by far the strongest performer on knowledge of the sector, understanding of our requirements and building a strong working relationship with us from the off, as well as the flexibility of their delivery model.
As a busy first-point-of-contact centre, we can’t afford to take all team members away from the phones at the same time. Access worked with us to offer classroom-style training at two different times of the week which has meant that we can maintain our service levels and cater for our part-time workers.”
Read emh group’s full interview here.
As well as Customer Service apprenticeships, Access offers apprenticeships in Housing Property Management; Housing Property Maintenance; Team Leadership; Operations and Department Management; Business Administration; Adult Social Care; and Bricklaying. It is currently working with 13 housing associations and local authority housing departments, who employ 141 apprentices studying with Access Training.
Perhaps it’s being co-owned by Futures Housing Group and Nottingham Community Housing Association that makes Access Training an apprenticeship provider of choice for the Housing sector. Or it could be our learner achievement rates that are consistently higher than the national average, our free recruitment service or our flexible delivery model.
We’ve recently embarked on a client feedback programme where we interview clients to find out why they continue to entrust their apprenticeship programmes year on year to Access.
Its first interviewee was Steffan Beange, Customer Experience Team Leader at emh group, which owns and manages around 20,000 properties in 40 local authority areas across the East Midlands.
Steffan describes emh group’s most recent project with Access:
“As part of our commitment to leadership development and training, we selected a third of our Customer Services department for accelerated learning. Using our Apprenticeship Levy monies seemed a perfect vehicle to fund this training but we needed a schedule that would suit our working environment.
“In scaling up our apprenticeships, our L&D team first undertook an analysis of local providers. Access was by far the strongest performer on knowledge of the sector, understanding of our requirements and building a strong working relationship with us from the off, as well as the flexibility of their delivery model.
As a busy first-point-of-contact centre, we can’t afford to take all team members away from the phones at the same time. Access worked with us to offer classroom-style training at two different times of the week which has meant that we can maintain our service levels and cater for our part-time workers.”
Read emh group’s full interview here.
As well as Customer Service apprenticeships, Access offers apprenticeships in Housing Property Management; Housing Property Maintenance; Team Leadership; Operations and Department Management; Business Administration; Adult Social Care; and Bricklaying. It is currently working with 13 housing associations and local authority housing departments, who employ 141 apprentices studying with Access Training.
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