This is a suitable qualification for anyone who is interested in starting or developing their career in a customer service role. The role will involve talking and listening to people, answering questions and helping to sort out queries and complaints. It could involve working in any number of jobs across all sectors in a customer facing role. However, most customer service apprentices will be working in retail, financial services, call centres or in the NHS.
Customer service is all about going the extra mile for customers to provide them with the best experience possible and it is the key to successful businesses and organisations. Roles vary across sectors but most will involve making sure that an excellent level of customer service is provided and communicating with customers in a professional, pleasant way.
There are lots of progression routes from customer service, as it is a great way of providing evidence of skills that will be needed in almost any industry.
Please visit our vacancies page to see if we have any current customer service apprenticeships. Alternatively, if you wish to express your interest in doing a course then please complete our application form and we will be in contact with you.
Download a course guide for full details about the qualification.