CIH Level 4 Certificate in Managing Housing Maintenance
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This qualification is suited to learners in, or working towards, supervisory or management roles in housing maintenance, repairs, compliance, or asset management. This qualification meets the requirements for the Competence and Conduct Standard for social housing.
With the introduction of the Social Housing (Regulation) Act, all senior managers and executives in housing are now required to hold a professional housing qualification. Now more than ever, housing providers need to invest in developing their teams to perform at their best. As a CIH-approved study centre, we’re equipped to support your team’s growth and career progression in housing. |
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Key Facts
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Course dates:
Please contact us for availability |
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Delivery method:
A tutor led group workshop per unit with regular 1-1 support and independent research |
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Assessment method:
One written assignment per unit. |
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Duration of programme:
10 months |
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Progression:
On completion of this qualification, individuals can apply to become a certified practitioner of the CIH (CertCIH). |
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Cost:
Please contact our Engagement team to discuss costings. |
What does the qualification cover? |
The qualification includes six units and individuals can expect to learn the following; Professionalism in Housing This unit aims to provide the learner the opportunity to reflect on what professionalism means in a housing context, they will analyse their own professional practice against professional standards. It also examines the importance of exercising professional judgement, using a reflective practice model and continuing professional development, along with an opportunity to create a professional development plan. Customer Focus in Housing This unit aims to provide an understanding of the importance of good customer service, and communication. It covers the fundamentals of customer service, how to capture and use customer data to improve services and how equality, diversity and inclusion practice supports good service delivery. Learners will understand the importance of developing and delivering services that meet the needs of a diverse range of housing customers. Financial Management for Repairs and Maintenance The unit aims to provide learners with an understanding of budget setting, monitoring, controlling, re-evaluating and reporting on financial aspects of repairs, maintenance contracts and budgets. It covers processes involved in each stage of financial accounting and management. Law, Policy and Regulation for Repairs and Maintenance The unit aims to provide learners with an understanding of policy, the legal system, and regulation in relation to repairs and maintenance for landlords and tenants. Managing People, Teams, and Change This unit aims to provide the learner with knowledge of how to manage people effectively, build collaborative successful teams, and manage change in the workplace. The learner will gain an understanding of effective team management strategies, promoting wellbeing and professional culture. Sustainable Repairs and Maintenance The unit aims to provide learners with an understanding of sustainability standards for domestic property and the practices that improve the sustainability of existing homes. |
Entry requirements |
It may be beneficial if learners: ✓ Experience of working in housing or a housing-related sector, preferably at a supervisory or management level. ✓ Have previously completed a Level 3 qualification, a management qualification, or a housing‑related qualification. |
Ready to learn more?
Download the course guide now.
Download the course guide now.
How to apply
You can contact our Engagement team or complete an application form and we will be in touch.
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