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Runners up in the NTN Apprenticeship and Train To Gain Awards 2010
Access Training was awarded Highly Commended Training Provider
 

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Standards

Level 2 Diploma

You must do all of these units:

  • Unit 1 Maintain effective working relationships with colleagues in the bus and coach industries
  • Unit 2 Contribute to health and safety in the bus and coach work environment
  • Unit 3 Provide professional customer service in the bus and coach industry
  • Unit 4 Prepare for passenger carrying journeys in a bus or coach
  • Unit 5 Provide professional customer service to passengers with additional needs on a bus or coach
  • Unit 6 Drive passenger carrying vehicles safely and efficiently
  • Unit 7 Deal effectively with challenging situations and passengers on a bus or coach
  • Unit 8 Deal with emergencies and incidents during a bus or coach journey
  • Unit 9 Operate the passenger systems and bus or coach service
  • Unit 10 Share information on the operation of the bus or coach service